Due to the nature of our products, we do not offer refunds. Exchange only. NO refunds. Once hair is received you have 3 days to inspect the quality, if you are not satisfied with the purchase we can replace or discount you for future purchases. Hair must be in its original condition. We will not exchange any hair that has been washed or installed. CUSTOMER IS RESPONSIBLE FOR SHIPPING FEES FOR PURCHASE, EXCHANGE, AND ADDRESS CHANGES.